Technical Support at Base44
So what is Technical Product Support at Base44? Our engineers are servicing our 1M+ amazing users around the world, whether they are first time builders or seasoned developers. In this role, you will become an expert at things like triaging problems and troubleshooting issues within the product, working hands-on in the tool to understand innovative new features, and collaborating with peers on best practices to share with our vibrant vibe coding community. Here at Base44, the Technical Product Support team is an essential role within the company — you help make our users' ideas come to life.
Global Opportunities: Choose Your Hub
At Base44, we’re a global team united by one mission: empowering millions of users to turn ideas into reality. With hubs across the US, Europe and Israel, our diverse Technical Support teams collaborate across time zones, cultures, and expertise, shaping the future of our platform while making an impact worldwide.
Tel Aviv
Tel Aviv is our global headquarters, where our Technical Support Team works hand in hand with R&D, Product, and leadership. Our light-filled campus fuels innovation and collaboration. We’re dedicated to user success while enjoying ocean views, terrace breaks, and the city’s vibrant scene.
Be'er Sheva
Our Be’er Sheva office is home to a small, dedicated Technical Support team that provides hands-on support to our users, creating a strong sense of purpose and connection to the product. Located in the Advanced Technologies Park, the office offers a warm, close-knit atmosphere that reflects the spirit of the Negev and makes it a truly welcoming place to work.
Cedar Rapids
Our Cedar Rapids hub is home to the Technical Support Team in the US, alongside Workforce, Quality, Product Support, Ops, L&D, and Mentorship experts. We work hard to support users and know how to have fun.
Kyiv
In Kyiv, our Technical Support Team powers global success from one of Europe’s most dynamic capitals. We’re the voice of the Base44 user, shaping the company roadmap while showcasing Ukrainian talent and resilience.
A Day in the Life
Drake Lockard | CC | Cedar Rapids
“A day as a Base44 Technical Support Team member is never the same – that’s what I love most. Mornings start with coffee and lofi, then I dive into challenges ranging from API questions and error codes to billing surprises. Some days are focused on deep problem-solving, others on customer education, but every day is about adapting. What makes it work is the team – we laugh, share ideas, and make even the toughest days fun.”
Olga Kuhta | CC | Kyiv
“My Base44 day kicks off at 9 am with a scan of updates and a quick buddy check-in before diving into the ticket queue. At 10 we regroup, laugh about weird bugs, and plan margarita evenings (because they make everything better). The rest of the day is queue-crashing, teamwork, and the occasional chaos break for tea before the “aha!” moment hits. The challenge - startup life means no handbook – you learn by testing and figuring it out. But the best and most rewarding part? Helping shape the team from scratch and having real influence every step of the way.”
Tair Tal | CC | Tel Aviv
“At Base44 support, no two days are the same, every day brings new challenges and learning opportunities. The topics we deal with are incredibly diverse, and it’s inspiring to see how our product empowers both non-technical users and advanced ones who push its capabilities to the limit. We don’t say “it’s not possible;” instead, we collaborate to find the best solution for every case. At the end of the day, my work feels deeply meaningful. I’m proud to help people turn their dreams into reality and to be part of something that brings so much good into the world. I have the privilege of coming to work every morning with a smile.”
Explore Our Technical Support Opportunities
Technical Support Specialist
Cedar Rapids
JOB DESCRIPTION
Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will:
Operate with minimal supervision and substantial discretion on matters of significance.
Assist users with product-related issues, offering timely and effective solutions.
Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge.
Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision.
Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed.
Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback.
* This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible.
This position is a hybrid role and candidates should be prepared to be able to come to our office in Cedar Rapids at least 3 days per week.**
Requirements
2+ years of experience working in Technical Support/Solution topics in a Web environment , owning complex investigations and escalations.
Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc ).
Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown.
Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements.
Effective and adaptable when things move fast and plans are still evolving.
Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset. Bonus points
Bachelor’s degree in computer science, information systems, or related field, or equivalent practical experience
Hands-on tinkering with “vibe coding” - side projects or small experiments you can show.
Strong technical writing for specifications, runbooks, and incident reports
Comfortable inspecting network requests and spotting errors in the console.
Experience troubleshooting API connections and integrations or with system reliability engineering.
About the Team
We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.
We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.
The Base44 Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.
Technical Solution Specialist
Tel Aviv
JOB DESCRIPTION
Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. As a Tech Support Specialist, you will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In this role, you will:
Assist users with product-related issues, offering timely and effective solutions.
Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge.
Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision.
Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed.
Work cross-functionally within a cohesive team environment to ensure product success.
Requirements
Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc).
Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown.
Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements.
Effective and adaptable when things move fast and plans are still evolving.
Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset. Bonus points
Bachelor’s degree in computer science, information systems, or related field, or equivalent practical experience
Hands-on tinkering with “vibe coding” - side projects or small experiments you can show.
Strong technical writing for specifications, runbooks, and incident reports
Comfortable inspecting network requests and spotting errors in the console.
Experience troubleshooting API connections and integrations or with system reliability engineering.
About the Team
We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.
We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.
The Base44 Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.
Technical Solution Team Leader
Cedar Rapids
JOB DESCRIPTION
We’re looking for a highly motivated and dynamic Technical Support Team Lead to join our growing group. This is a great opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. You’ll play a huge role in shaping the future of how we support Base 44 users and helping to grow the product. you’ll:
Manage daily objectives, priorities, risks, and overall performance to ensure consistent team output.
Act as the primary communication link, providing the team with necessary context and a clear understanding of the bigger organizational picture to maintain strategic alignment.
Mentor team members, provide technical guidance, and empower them to take full ownership of their tasks and projects.
Set clear expectations, ensure consistent follow-up on tasks, and manage accountability to make sure the team meets required goals.
Serve as the final point of contact for team and customer escalations, leading by example with creative problem-solving.
Maintain high team morale, motivate technical experts, and provide mentorship for career development and growth.
Influence the strategic vision for the support domain, contribute insights, and participate in global projects to improve the overall user experience.
Requirements
A minimum of two years of managerial experience leading a technical support team.
Must be located in and eligible to work full-time from our Cedar Rapids Office, fulfilling a hybrid schedule that requires a minimum of 3 days in the office per week.
Be a natural and charismatic leader who easily connects with, and stands out to, others.
Demonstrate exceptional communication skills, with the ability to clearly articulate ideas, visions, and performance expectations.
Apply strong analytical skills to report on team results and drive data-informed decisions.
Tech-savvy with a passion for deep troubleshooting, including familiarity with web development technologies (JS/HTML/CSS) and client-server architecture (API/HTTP).
Possess solid web basics (understanding HTTP requests/responses, status codes, headers, and JSON payloads) and the ability to read browser console and network tabs.
API familiarity and comfort using tools like Postman to send requests, read responses, and follow simple authentication patterns (API keys/Bearer tokens).
About the Team
We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.
We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.
The Base44 Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.